Shipping & Delivery Policy

Effective Date: July 18, 2025

1. Scope

This Shipping & Delivery Policy applies to all physical documents, kits, or printed materials dispatched by Grampanchayat Online to the postal address you provide at the time of service request.

2. Shipping Methods

• Standard Courier: Delivered via our trusted courier partners.
• Express Courier (Optional): Faster delivery with an additional express fee. Select at checkout.

3. Delivery Timeframes

• Standard Courier: 5–7 business days (within India).
• Express Courier: 2–3 business days (within India).

Estimated delivery times begin from the date your documents are dispatched from our office (you will receive a “Dispatched” notification). Delivery to remote or rural areas may take an additional 1–2 days.

4. Shipping Charges

• Standard Courier: ₹50 per consignment.
• Express Courier: ₹150 per consignment.
• Free Shipping: Automatically applied for orders above ₹2,000 value.

5. Tracking Your Delivery

Once your package ships, you will receive an SMS and email containing:

• Your courier tracking number
• A link to the courier’s tracking portal

You can track in real time until delivery confirmation.

6. Exceptions & Delays

• We are not responsible for delays caused by natural disasters, strikes, or courier partner issues.
• If your package is lost or severely delayed (beyond 14 business days), contact us immediately so we can initiate an investigation.
• Incorrect or incomplete shipping addresses may incur re‑shipping charges.

7. Contact Information

For any shipping or delivery inquiries, please reach out to us:

Email: admin@grampanchayatonline.com
Phone/WhatsApp: +91 70202 98421

8. Changes to This Policy

We reserve the right to update our Shipping & Delivery Policy at any time. Any changes will be posted here with the revised effective date.