Refund & Cancellation Policy

Effective Date: July 17, 2025

1. Scope

To use any services on Grampanchayat Online, a one‑time Retailer ID Charge of ₹99 is required. Once you have paid ₹99 and received your Retailer ID, you may request any service listed on our portal by paying that service’s individual per‑application fee. This policy covers, but is not limited to, the following services and their applicable fees:

• New PAN Card Applications
• PAN Card Corrections
• Lost Card Search
• Voter ID Linking & Download
• Other Digital Assistance Services

2. Cancellation

• You may cancel your service request at any time before we submit your application to the government portal.
• To cancel, please email us at admin@grampanchayatonline.com or WhatsApp/Call +91 70202 98421.
• We will confirm your cancellation within 1 business hour.

3. Refund

• Full refund of the ₹99 Retailer ID Charge if cancellation is made within 24 hours of payment and before any service request is submitted.
• No refunds on individual service fees once that service has been submitted to the government portal.
• Any statutory or government fees (if levied) are non‑refundable.
• Refunds will be processed back to your original payment method within 7–10 business days.

4. How to Request a Refund

1. Send an email or WhatsApp message including your Retailer ID (your mobile number) and reason for refund.
2. We will verify your request and process the refund as per above terms.

5. Changes to This Policy

We reserve the right to modify this policy at any time. Any changes will be posted here with an updated effective date.

6. Contact Information

Email: admin@grampanchayatonline.com
Phone/WhatsApp: +91 70202 98421